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| Setting Up System Prompts |
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The Panasonic Voicemail system is divided into two sections, the "Welcome Prompt" which is the frist greeting the caller hears, and the "Menu Prompt" which tell the caller what options are available and what keys correspond to those options
WELCOME PROMPT
Unless you make changes, the first thing that callers will hear will be "good morning" or "good afternoon" or "good evening" and "welcome to the voice processing system." These prerecorded phrases are called Welcome Prompts.
You can eliminate or modify these prompts if you want to, so callers will hear your own message as soon as the system answers.
- Access the "Message Manager's Main Command Menu": dial the intercom number for the voice processor (usually 165 for the KX-TD816, KX-TD1232 and KX-TA1232; 295 for the KX-TD308, and 107 for the KX-TA624), then press #, 6, *, 998 (or 98 for the KX-TD308).
- Press [5] to modify messages.
- Press [6] to modify the user prompts,
- Press [1] to change user prompt 1.
- Press [1] to change a specific prompt.
>>OR ON NEWER SYSTEMS, press [1] if you want to re-record a prompt with your own voice, or press [2] if you want to turn off a prompt.
- Enter the prompt number you want to change. Prompt 819 is "welcome to the voice processing system." 248 is "good afternoon." 249 is "good evening." 250 is "good morning." In some older systems (KX-TVS75, 100, 200), the prompts are numbered 315 for morning, 317 for afternoon, 318 for evening, and 316 for welcome.
- Continue following instructions. You can press 3 to turn off a prompt.
- NOTE: by eliminating the pre-recorded prompts, you will cause a delay between the end of ringing and the first sound that callers will hear. To minimize the delay, we recommend that you replace prompt 819 with your own brief message ("Thank you for calling Acme International") which will be be played immediately before your main menu (usually "custom 1").
MENU PROMPT (Custom Service Menu)
The next sequence shows you how to record the custom service menus.
- Access the "Message Manager's Main Command Menu": dial the intercom number for the voice processor (usually 165 for the KX-TD816, KX-TD1232 and KX-TA1232; 295 for the KX-TD308, and 107 for the KX-TA624), then press #, 6, *, 998 (or 98 for the KX-TD308).
- Press [5] to modify messages.
- Press [4] to change the custom service menu.
- You will hear: "Enter the Custom Service number [1] through [100]. To record the Custom Service Exit prompt, press [0]."
- Press the button on your touchtone pad corresponding to the custom service menu you want to record or change.
- Follow the instructions until all Custom Service prompts have been recorded, using the tree that you created as a guide.
- After you have entered and recorded all menus, it is important to try the program yourself to see that all functions perform properly. Dial into the system and try all the choices to see if you are routed correctly. Verify that each menu choice works as it should.
Remember that it is possible and often necessary to have one custom service lead to another custom service. For example, if someone presses [1] for sales, you might want another menu to say "for cars, press [1]; for trucks, press [2]." This way callers are routed directly to the person best suited to handle them.
The first menu (Custom 1) could be something like:
"If you know the extension number of the person you are calling, you can dial it at any time. For a staff directory, press one. To dial by name, press two. For sales, press three. For customer service, press four. For travel directions, press five. For our fax number, email address and website, press five. To repeat this menu, press six. Thank you."
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